Two-Factor Authentication
Two-Factor Authentication (2FA) works by adding an additional layer of security to your online accounts. It requires an additional login credential, to gain access.

Enabling Two-Factor Authentication

Only a Member can enable 2FA in their account.
  • The Member must log into their Incident Management account
  • Click on the green ⇅ in the top right hand corner
  • Go to User Settings
  • Click on Two-Factor Authentication
    tab
  • Click Enable
  • Type in your Incident Management account password
  • Click Authorize and follow these steps:
    • Download an Authenticator App. E.g. Authy (Google Play Store, Apple Store, Google Authenticator (Google Play Store, Apple Store) or Microsoft Authenticator (Google Play Store, Apple Store)
    • Save the Two-Factor Authenticator recovery code
    • Open the Authenticator App you downloaded and scan the QR Code or manually enter the unique key into your 2FA app manually
    • Type in the unique code you get from the Authenticator App in the number 4 space in your Incident Management Account
    • Click Enable 2FA

Disabling Two-Factor Authentication

Either the Member or an Owner can disable 2FA
Member instructions:
  • Log into their Incident Management account
  • Click on the green ⇅ in the top right hand corner
  • Go to User Settings
  • Click on Two-Factor Authentication
    tab
  • Click Disable
Owner instructions:
  • Click on the green ⇅ in the top right hand corner
  • Go to the Admin Area > Collections > Personnel
  • Open the Member Profile which you are disabling the Two-Factor Authentication for
  • The only way to disable 2FA is to Revoke access for that member
  • You can then resend an invite to the member and they will be able to login without using 2FA
  • This is the most secure way to disable 2FA for a member
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Outline
Enabling Two-Factor Authentication
Disabling Two-Factor Authentication