Setting Up SSO

If you do not see SSO turned on in your account, please contact [email protected]
  • Go to the Admin Area > Settings > Single Sign-On
  • Check the box next to Single Sign-On Enabled to enable it
  • You will then see on screen the information that you need to input
  • Fill this in and click Save at the bottom of the page
  • Once the integration has been set up, you will need to manually turn on SSO for each user in their profile
  • To do this go to the Admin Area > Collections > Personnel​
  • Open a user's profile and change the SSO drop down to Use SSO
  • Click Save at the bottom of the page
  • Once you hit Save the user will no longer be able to sign in with their original username and password
  • The next time the user signs in, they should press Sign-In with SSO when they go to sign-in
In order for SSO to work, the email address in a user's profile in Incident Management must match the email address on your network.